Deepak Shukla is the founder and CEO of the Pearl Lemon Group, based in London, UK, with divisions in digital marketing, PR, social media marketing, and AI strategy.
Deepak Shukla on LinkedIn
Automation promised to fix one of PR’s biggest headaches: time.
For years, campaigns moved slowly, demanded tons of manual work, and were often unpredictable. Then AI showed up. Suddenly, content could be produced faster, outreach amplified at scale and tons of data analysed in minutes instead of hours, or even days.
It feels revolutionary. But faster doesn’t automatically mean better.
Pearl Lemon’s experience paints a clear picture: “automation without positioning” usually just equals “volume without authority.” AI can help, but only when it supports human storytelling. Too many businesses miss this. PR isn’t a production problem. It’s a positioning problem.
Automation makes you feel impressively busy. You generate dozens of content ideas. You craft multiple pitches. You send outreach at scale. Dashboards light up. Everything seems to be moving faster.
The hard truth is that activity doesn’t equal effectiveness.
Without strategy, all this work turns into noise. You end up with:
• High output but low engagement
• Tons of pitches but very few responses
• Increased visibility with minimal impact
Yes, AI makes execution easier. But speed isn’t the real advantage anymore. Direction is.
Strategy decides:
• What you say
• Where you appear
• How your brand is perceived
Skip it, and automation just produces content with no connection to outcomes. PR isn’t only about coverage. It’s about shaping perception. Weak messaging or unclear positioning? No automation in the world will fix that. Strategy decides whether your visibility builds authority or fades into background noise.
A common mistake: chasing volume. The logic seems obvious. “Send more pitches, get more hits.”
But journalists get hundreds of pitches every single day. Generic, repetitive, or irrelevant content disappears instantly. Automation makes it even easier to churn out low-quality pitches in bulk. More volume without relevance doesn’t create opportunity. It erodes credibility.
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Positioning gives your PR purpose. It answers the most important question: why should anyone care about your story?
No answer? Your content just blends in. Strong positioning? Even one well-placed story can outperform dozens of automated ones.
Campaigns built around clear authority positioning consistently generate stronger engagement, better media coverage, and higher-quality inbound leads. Positioning turns attention into trust.
AI itself isn’t the problem. How it’s used is. When applied thoughtfully, AI becomes a powerful support tool.
It can:
• Identify trends and content opportunities
• Analyse audience behavior
• Suggest distribution channels
• Make execution more efficient
But AI doesn’t replace strategic thinking. It enhances workflows, especially ideation and scaling distribution. The core narrative and positioning remain human-led. AI works best when it amplifies strategy.
Journalists aren’t looking for perfect, structured content. They want stories that matter.
Automated content often misses:
• Context
• Perspective
• Original insight
Many AI-generated pitches fail because, while technically correct, they just aren’t compelling. Human storytelling fills that gap. It links ideas to real situations, adds nuance, and creates narratives that resonate.
Stories spark interest. Strategy gives them direction. AI helps scale them. Remove any of these, and the campaign weakens.
One of the easiest traps with automated PR is thinking more visibility automatically equals more authority. It doesn’t.
You can show up everywhere, in dozens of articles, inboxes, and feeds, and still not be taken seriously. People don’t confuse presence with credibility. If anything, they get better at tuning it out.
Authority is slower than that. It builds over time, through consistency, through saying things that actually hold up, through showing up in the right places, not just more places.
Automation can help you get seen. That part’s true. But it can’t make people trust you. And if there’s no real strategy behind what you’re putting out, you end up with a strange outcome where you’re technically everywhere but not really landing anywhere.
A lot of businesses plug in AI tools but keep the exact same PR habits. That’s usually where things start going sideways.
You see the same patterns over and over. Content gets generated and sent out without much editing. Outreach scales up, but targeting doesn’t get any sharper. Everything speeds up, but the thinking behind it stays kind of flat.
There’s also this quiet assumption that automation replaces expertise. Like the tool will somehow figure out positioning on its own. It won’t.
So you get a lot of movement. Emails sent, articles published, activity everywhere. But when you step back, it’s hard to point to anything that actually moved the needle. It feels productive, just not effective.
AI is great at making things faster. No argument there. But faster in the wrong direction is still the wrong direction. You just get there quicker.
You can produce more content, send more pitches, analyse more data. All of that looks impressive on paper. But if it’s not tied to a clear strategy, it turns into busywork surprisingly fast.
That’s why some PR campaigns look full of life from the outside. Lots happening, constant output. And yet nothing meaningful comes out of it.
Efficiency only really matters when it’s pointed at something that actually matters.
As automation becomes more common, something interesting happens. Generic content gets everywhere.
It’s easier than ever to produce something that sounds decent but feels completely interchangeable. You’ve probably seen it. It reads fine, but it could’ve come from anyone, about anything. That’s exactly where personalisation starts to stand out.
Journalists, readers, whoever you’re trying to reach, they notice when something feels specific. When it actually connects to their context instead of just skimming the surface.
AI can help with pieces of that, sure. But it still needs a human to sense-check it. It includes adding context to make sure it’s not subtly off. The more automated everything gets, the more valuable that human layer becomes.
Getting your content in front of more people sounds like the goal. And to a point, it is.
But if the message itself is vague, or unfocused, or just not that compelling, pushing it further doesn’t fix anything. It just spreads the weakness around.
PR isn’t really about reach on its own. It’s about shaping how people see you. Distribution is just the amplifier. If the message is strong, it helps.
So before thinking about how far something can go, it’s worth asking whether it’s actually worth spreading in the first place.
AI raises the baseline. Content looks cleaner, outreach is better organised, and data is more accessible.
But it doesn’t guarantee exceptional results. That’s still determined by strategy, creativity, and execution. Businesses relying only on AI hit the baseline. Those combining AI with strong positioning exceed it.
When strategy and automation align, campaigns become both efficient and effective. They deliver:
• Content focused on clear positioning
• Targeted outreach based on relevance
• Consistent messaging across channels
• Measurable engagement and high-quality leads
This approach consistently produces stronger outcomes than automation alone. The difference is in how the technology is integrated, not just adopted.
Automation isn’t going anywhere. AI will only get faster and smarter. But PR fundamentals haven’t changed. People respond to stories. People respond to credibility. People respond to relevance.
Technology can enhance these, but it can’t replace them. Businesses that see AI as a tool instead of a solution have the advantage. They can combine speed with strategy, scope with precision, and visibility with authority.
Those relying only on automation? They’ll produce more but without real impact.
It isn’t about the tools. It isn’t about technology. It’s about how you use them. In PR, perception is reality, and strategy always decides whether your brand shines or fades into the background.
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